Privacy Policy

Zeno is a brand operated by Suhaan Manchanda, trading as Converse AI (ABN 92 236 132 621), based in Adelaide, South Australia, Australia.

In this Privacy Policy, “Zeno”, “we”, “us” and “our” refer to this business.

Depending on how you interact with us, we may collect:

• Your name, email address and phone number
• Your company name, role, industry and business information
• Information you provide in website forms, Meta Lead Ads, booking forms, emails, calls, SMS messages or other communications
• Information about your enquiry, business requirements and interest in our services
• Meeting and appointment details
• Website usage and technical information, such as your IP address, browser, device information, pages visited and interactions with our website
• Any other personal information you voluntarily provide to us

Please do not provide sensitive personal information unless it is necessary and we have asked you to provide it.

We may collect personal information:

• Directly from you when you contact us, complete a form, book a meeting or communicate with our team
• Through Meta platforms, including Facebook and Instagram Lead Ads
• Through our website, cookies and similar technologies
• Through service providers and platforms used to manage enquiries, communications, scheduling, analytics and customer relationships
• From publicly available business sources where reasonably necessary for legitimate business purposes

We may use personal information to:

• Receive, assess and respond to enquiries
• Send automated acknowledgements and relevant follow-up messages by email or SMS
• Contact you by phone regarding an enquiry you submitted
• Schedule meetings, demonstrations or AI operations audits
• Understand your business requirements and recommend relevant services
• Provide, manage and improve our services
• Maintain records of enquiries, communications and customer relationships
• Operate, secure, analyse and improve our website and business systems
• Comply with legal obligations and protect our rights, users and business
• Send relevant business or marketing communications where you have consented or where otherwise permitted by law

We do not sell personal information.

When you submit an enquiry, we may use automated systems to acknowledge it and help our team respond promptly. This may include email and SMS communications, internal notifications and the creation of an enquiry record.

You can opt out of SMS communications by replying STOP. You can opt out of marketing emails by using the unsubscribe link where provided or by contacting us at suhaan@withzeno.ai.

Opting out of marketing communications does not prevent us from responding to an active enquiry, providing requested services, or sending necessary service-related communications.

Our website may use cookies and similar technologies to operate correctly, understand website usage, measure advertising performance and improve user experience.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

We may disclose personal information to trusted providers that help us operate our business, including:

• Meta, where an enquiry is submitted through Facebook or Instagram
• Google, for services such as email, spreadsheets, analytics and business records
• Twilio and other communications providers, for SMS and related communications
• Cal.com and other scheduling providers, for meeting bookings
• CRM, automation, hosting, cloud-storage and technology providers
• Contractors and team members who require the information to perform work for Zeno
• Professional advisers, insurers, regulators, law-enforcement bodies or other parties where required or permitted by law

These parties may only use the information for the services they provide to us or as otherwise permitted by law.

Some providers may process or store information outside Australia, including in the United States and other countries in which those providers or their infrastructure operate. Where applicable, we take reasonable steps to work with reputable providers and protect personal information handled on our behalf.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

We generally retain enquiry records for up to 24 months after your last interaction with us.

We may retain information for longer where reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, or comply with legal, accounting or regulatory obligations.

When personal information is no longer reasonably required, we take reasonable steps to delete or de-identify it.

You may contact us to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct information that is inaccurate, incomplete or out of date
• Request deletion of information that is no longer required, subject to applicable legal and business record-keeping requirements
• Withdraw consent or object to particular communications

We may need to verify your identity before completing a request. Some requests may be refused where permitted or required by law, in which case we will explain the reason where appropriate.

If you have a question, request or complaint about privacy or how we handle personal information, contact us at:

Please include enough information for us to understand and investigate your request. We will aim to acknowledge privacy complaints promptly and respond within a reasonable period.

If the Australian Privacy Act 1988 applies to the matter and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

Our website may contain links to third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties independently handle personal information.

We may update this Privacy Policy when our services, systems, legal obligations or privacy practices change. The latest version will be published on this page with its updated date.